Last updated on May 15th 2024
For the purpose of these Terms and Conditions, The term "we",
"us", "our" used anywhere on this page shall mean Dhobi Hub,
whose registered/operational office is A-105, Rameshwar park
society, Near shayona city , Ghatlodiya Ahmedabad GUJARAT 380061
. "you", “your”, "user", “visitor” shall mean any natural or
legal person who is visiting our website and/or agreed to
purchase from us.
Your use of the website and/or purchase from us are governed
by following Terms and Conditions:
Cancellations will be considered only if the request is made within
2 days of placing the order. However, the cancellation request
may not be entertained if the orders have been communicated to
the vendors/merchants and they have initiated the process of shipping them.
Dhobi Hub does not accept cancellation
requests for perishable items like flowers, eatables etc.
However, refund/replacement can be made if the customer establishes
that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the
same to our Customer Service team. The request will, however,
be entertained once the merchant has checked and determined the
same at his own end. This should be reported within
2 days of receipt of the
products.
In case you feel that the product received is not as shown on the site
or as per your expectations, you must bring it to the notice of our
customer service within 2 days of
receiving the product. The Customer Service Team after looking into your
complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
In case of any Refunds approved by the
Dhobi Hub, it’ll take
1-2 days for the refund to
be processed to the end customer.
